Claim Exposure Assessment
Claim Leakage Intervention
Dispute Resolution Support
Settlement Verification & Authorization
Exposure Tracking & Reporting
WHAT CSG IS
A Different Kind of
Claims Partner.
CSG Claims operates within the third-party claims services space — but where traditional firms focus on adjustment and liability, CSG focuses on processing, documentation control, and QC. Your adjusters make the decisions. We make sure everything they need to make them is already done.
By the time a claim file reaches your team, it is complete, verified, and ready to close. We work exclusively on behalf of carriers — and we offer two ways to engage depending on the structure of your operation.
HOW WE ENGAGE
Two Ways to Work
With CSG.
STRATEGIC ADVISORY
Your Team.
Our Expertise.
If you have claims staff in place and want to build world-class capability from the inside, CSG serves as your embedded strategic partner. We assess your current process, train your team, implement the frameworks, and stay engaged to keep your operation calibrated over time.
CSG manages the complete indemnity lifecycle on your behalf — Claim Exposure Assessment, Claim Leakage Intervention, Dispute Resolution Support, Settlement Verification & Authorization, and Exposure Tracking & Reporting. Your adjusters receive clean, carrier-ready decisions at every stage. They finalize. We process.
WHAT IT DELIVERS
Three Outcomes That
Matter To Leadership.
The value of working with CSG is measured in what changes for your operation — not just in documents reviewed.
Cost Reduction
Carriers absorb significant internal processing costs that never appear as a line item — adjuster hours consumed by supplement disputes, contractor back-and-forth, and invoice reconciliation. CSG eliminates that hidden overhead entirely. Your staff capacity is recovered and redirected to the work that drives financial performance.
Cycle Velocity
Every day a claim stays open is a day reserves sit on the balance sheet. CSG's full lifecycle management compresses the indemnity timeline — reducing average claim cycle by 35% and accelerating file closure across your entire book. Tighter reserves, improved loss ratio performance, and capital freed for productive use.
Customer Experience
Claim resolution speed is one of the strongest predictors of policyholder retention. When CSG eliminates processing friction upstream, claims close faster and cleaner — and the policyholder experience reflects it. Faster resolution translates directly to higher NPS scores and stronger renewal rates.
THE NUMBERS
Why Carriers Are
Rethinking How They Process.
The property claims industry is under sustained pressure. Carriers that build a more efficient claims operation now will be positioned to outperform as claim volume and complexity continue to grow.
40 - 60%
Reduction in claim processing costs when supplement and invoice management is handled by a dedicated external partner
$50M+
Estimated annual internal spend by major carriers on claims handling that can be managed more efficiently outside of staff operations
$60B
In severe convective storm insured losses in 2025 alone — claim volume is not slowing down
1 Decision
What your adjuster receives from CSG at each stage — one clean, processable decision ready to act on