Claim Exposure Assessment
Claim Leakage Intervention
Dispute Resolution Support
Settlement Verification & Authorization
Exposure Tracking & Reporting
WHAT CLAIM CONTROL IS
Full Lifecycle
Claim Management.
CSG Claims manages every documentation, verification, and authorization stage of the property claim process — delivering a complete, carrier-ready package so your team can focus on what they're hired to do: close claims.
01
Claim Exposure Assessment
Indemnity exposure evaluated against documented scope before any payment obligation is established
02
Claim
Leakage Intervention
Every supplement intercepted, evaluated against the approved indemnity position, and returned with a defensible carrier response.
03
Dispute Resolution Support
Comprehensive dispute intelligence prepared for the carrier's team — pre and post.
04
Settlement Verification & Authorization
A clean authorization to settle — with every dollar accounted for and every disputed position resolved before funds are released.
05
Exposure Tracking & Reporting
Monthly portfolio intelligence and quarterly executive reporting across the carrier's active book.
WHY CLAIM CONTROL
Clean Files.
Closed Claims.
CSG is built around one principle: by the time a file reaches your team, all of the work should already be done.
Your Team Stays Focused
Carrier reps are trained to close claims — not process documents and negotiate with contractors. CSG absorbs all of that so your team operates at the level they're hired for.
Documented at Every Stage
Every CSG deliverable includes written justification and a clear position. Nothing reaches your adjuster that isn't already carrier-ready.
Xactimate Native
We operate in the same estimating environment your adjusters use. No translation layer, no interpretation gap — faster reconciliation from the start.
One Decision Per Stage
Your adjuster doesn't receive a stack of documents to sort through. They receive a clean, actionable decision — ready to process and close.
Portfolio-Level Intelligence
Monthly and quarterly reporting gives leadership visibility into claim cost patterns, supplement trends, and contractor behavior across your entire book.
EXPERIENCE
Industry Experience. Carrier Perspective.
CSG Claims is built by professionals with deep operational experience in property and casualty claims — Xactimate estimating, supplement negotiation, carrier communication, and claim lifecycle management at volume. Our team understands the claims process from both sides of the table. That perspective is what allows CSG to deliver carrier-ready decisions that hold up.
SERVICE TERRITORY
Nationwide. Every Market.
CSG operates nationwide, serving carriers managing property claims across all major markets. Storm activity is constant and universal — and so is our availability. Where carriers have exposure, CSG is operational.